One Couple. One House. One Inspection.

Chris and Megan had been house hunting for what felt like forever. After putting in several offers and losing out on a few, they finally got one accepted. They were excited, nervous, and trying not to get too far ahead of themselves.

Megan had been browsing online looking for a home inspector when she found Dave and Penny’s business. She read their story and instantly felt like she could relate. It wasn’t just another inspection company. It felt personal. It felt real. So she gave them a call.

Dave answered. He asked a few thoughtful questions, explained how the process worked, walked them through their options, and even offered a few recommendations based on the home’s age and location. By the end of the call, they were on the schedule.

“Inspection’s scheduled,” Megan said one morning while pouring coffee. “Now what?”

Soon after, they received a confirmation email and a text message with all the important details. It included a link to the inspection agreement, which they opened right on their phones. Everything was handled electronically. No printing, no scanning, and definitely no faxing. Do people still fax?

The agreement laid out what would be inspected, what wouldn’t, and included some of the usual legal mumbo jumbo. Chris and Megan didn’t read every word, but they really should have. It’s important stuff. They checked the box to sign electronically, and it was automagically sent to Dave and Penny. That was easy.

A few reminder emails trickled in as the inspection day approached. Nothing overbearing. Just enough to keep things on track. Behind the scenes, Penny had already coordinated with their real estate agent to make sure the sellers were ready. Attic, electrical panel, HVAC, crawlspace, and anything else that needed to be accessible would be ready when they arrived to complete the inspection.

On the day of the inspection, Chris and Megan pulled into the driveway and were greeted out front by Dave, Penny, and Grayson James, his tail wagging, eager to meet his new clients. If Dave had a tail, it probably would have been wagging too. That simple gesture helped calm any nerves they had walking in.

“Any specific concerns or plans for the house?” Dave asked.

Chris mentioned converting part of the basement into a playroom.  Megan smiled and added, “Eventually.” She already had an entire Pinterest board full of ideas waiting for the right moment.

As Dave got started on the inspection, Penny pointed out a built-in shelf in the living room. It was unusually low and well within reach of a toddler. She mentioned to Megan that, since they had two little ones, they might want to be careful about what goes on that shelf. It wasn’t a defect and definitely wouldn’t be part of the inspection report, but it was the kind of practical heads-up any parent would appreciate.

Dave moved through the inspection methodically. He started outside, circled the property, then went inside from top to bottom. Roof, attic, HVAC system, electrical, plumbing, crawlspace. He used a variety of tools and equipment, carefully documenting everything along the way.

“He’s taken like over 100 photos,” Chris whispered. Megan nodded. “Good.”

At one point, Dave called Chris over to show him where the HVAC filter was located. It was completely caked in dust. “This is a really common oversight,” Dave explained. “But it’s so important to keep the air coming into the HVAC system clean and free from debris. A dirty filter like this can affect airflow, efficiency, and even the lifespan of the system. And since I know you have a dog, pet hair and dander can build up fast, so it’s something worth keeping an eye on.”

Dave added, “If the filter is one inch thick, like this one is, it should be changed every month. If you ever come across a thicker filter, like a three-inch one, those usually need to be changed about every six months.”

Not long after that, Dave called both Chris and Megan over again. He pointed to a corner of the wall, and Chris and Megan said at the same time, “Look at what? There’s nothing there.” Dave held up his thermal imaging camera and aimed it at the same spot. “Take a look at this,” he said. On the camera, they could clearly see signs of moisture, something that wasn’t visible at all to the naked eye. Megan stared at it and said, “Unbelievable. We would have totally missed that.” Dave nodded. “I’ll include this in the report and recommend that you ask the seller about it.”

They continued walking through the house, asking questions, opening closets, and seeing the place from a fresh perspective. The second look felt totally different from the first showing. Now they could actually imagine living there, and not just visiting it.

After a few hours, Dave wrapped things up and answered a few final questions before heading out to write the report.

The next morning, Chris and Megan received the full inspection report in their inbox. It was well-organized, clearly written, and sorted by priority. Chris had a few follow-up questions, so he gave Dave a call. Dave answered right away and was able to walk him through everything. During the conversation, Chris shared some ideas he had for changing things in the house. Dave listened and let him know he had some concerns about one of the load-bearing walls Chris mentioned, something worth keeping in mind before moving forward with any renovations.

They had also opted for radon testing, so Dave set up the monitor during the inspection. The monitor needed to run for 2 to 3 days to collect an accurate sample. Dave returned a few days later to retrieve it, and the results came shortly after that. They were clear, easy to interpret, and gave Chris and Megan one more piece of the puzzle as they considered their next steps.

A few weeks later, Chris and Megan closed on their new home. After they moved in, they received a congratulations card in the mail from Penny and Dave. A few days later, they got a follow-up email from Penny asking if they’d like to receive seasonal maintenance tips moving forward.

“This was probably the smoothest part of the whole process,” Megan said one night, sitting on their new front porch. Chris nodded. “Honestly, I felt like they were looking out for us.”

That’s what we’re here for. Whether it’s your first home or your fifth, we’ll guide you through it, give you the information you need, and help you move forward with confidence.

Welcome home, Chris & Megan. Welcome home!